If the customer forgets to bring a voucher, presents an incorrect printout, or is unable to pull up their redemption code, you can search for the customer’s name in your Merchant Center account. Pay on Redemption Merchants: Any payment made for this voucher will be deducted from your payment the next time you redeem a voucher for the same offer. If the customer still needs to be refunded for this voucher, you can either contact Groupon Customer Support and request a refund on behalf of the customer, or provide the customer with proof stating that the voucher should be eligible for a refund that they can give to Customer Support. ![]() ![]() If a voucher was redeemed by mistake, we are unfortunately unable to "unredeem" this voucher. Once the payment is cleared, you should be able to redeem the voucher. If a voucher's status reads “pending”, it typically means that the payment hasn't gone through yet. If the payment method fails, it will trigger a line item in the customer list, however, a valid voucher was never actually issued.Īny voucher marked “rejected” is not valid and should not be redeemed.Īlways validate a voucher at the time of scheduling, and be sure to redeem each voucher at the time of use to ensure all customers have made valid purchases. If a voucher’s status reads “rejected”, it means that the customer attempted to purchase the deal-but the payment did not go through. ![]() If you are still experiencing issues, please contact us. You can access your other accounts by clicking on Change Account. This can happen if you have multiple accounts with Groupon (for example if you’ve been featured in different countries or have multiple businesses). If a voucher is returning a “Not Found” error, you may be in the wrong Merchant Center account. If you have problems redeeming a voucher please check the following options:
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